Keep regular contact with loved ones in Assisted Living or at home alone.
Keep regular contact with loved ones in Assisted Living or at home alone.
We send out two emails to the email address submitted when ordering.
The first email requests TV Make/Model, Internet connection method/details, and verifying delivery address.
After response is received to the first email, a second email is sent out with our installation guide (which can be found here) and any specific instructions you will need. For DIY (Software Only) customers there is an additional document that can be found here.
Priority Mail (3-5 Day Service)
3.75 lbs Medium Flat Rate Box13⅝ inches x 11⅞ inches x 3⅜ ~$20
Insurance $500 (see terms and conditions!) ~$ 8
You may provide prepaid (FedX, UPS, DHL) label and we will refund your shipping.
The television is the largest screen in many homes. Add on to that the fact that the majority of elderly people have their main chair positioned directly in front of their television, why introduce another smaller screen into their living environment when the television is already there?
callGenie works in conjunction with televisions ranging from 20″ through to 75″, or bigger. If your loved one has vision challenges, you might find a size that works for them.
The best tv for your loved one should be based on:
1. It has a large enough screen for your loved one to see clearly. The screen size may need to get bigger the further away it is mounted or placed.
2. The sound coming from the TV is crisp and strong enough so that your loved one can hear the caller and programming clearly. If your TV has eARC then dolby and surround sound will work. This is a must when you have a sound system or a great soundbar!
Yes! Look for newer TVs that come with eARC. (Minimum is ARC compatible)
The main benefit of eARC is a big boost in bandwidth and speed. This allows you to send higher-quality audio from your TV to a soundbar or AV receiver.
This means all those high bitrate formats currently available on Blu-ray discs, 4K Blu-rays and some streaming services – Dolby TrueHD, DTS-HD Master Audio and object-based formats such as Dolby Atmos and DTS:X – will all be compatible and sound great.
Assistive listening devices: Some have signal processing like this one: https://www.amazon.com/SoundFun-Clarifying-Patent-Pending-AudibleWave-Technology/dp/B0B8K194RG, A common form factor are like these : https://www.amazon.com/SEREONIC-Wireless-Speaker-Hard-Hearing/dp/B08HSRYZHM, If TV has bluetooth capability then many Bluetooth speakers can be used. Consider operational issues such as automatic powering off, small buttons, too many buttons, labeling or lack of, etc.
These are our most popular webcams and are ideal for use where your loved one sits between 1.5m and 3m from the screen. Specification for Full HD is 1080p resolution camera (1920 x 1080 pixels @ 30fps), Autofocus/Light Correction, and dual mics for clear stereo sound. The The C920 Full HD and C922 Full HD Webcams have a larger field of view (78º) than the HD webcam. The C930 Full HD webcam has an even larger field of view (90º).
First please note that our (current) video chat provide (Skype) currently supports up to Full HD (1080p) resolution.
That said there are many options, from PTZ (pan tilt and zoom) to face tracking devices at higher resolutions. We can work with you to customize a solution where you want your loved ones face closer and/or larger than the HD and Full HD camera offerings. Consider giving us a call to go over the possibilities.
Most likely, please send us the make and model for an answer! Text us a picture of the label on the back of the TV! That's easy right? If you can find the TV Specifications, check that it meets HDMI ver 1.4b or later. You can also look in the TV settings for CEC and send us a picture of the CEC screens.
Currently three (3) options (See Mounting Options page for pictures)
Please see our Mounting Options picture gallery
Allows control/signaling from callGenie to the TV. It has many names:
CallGenie Appliance includes some or all of the following:
The callGenie appliance requires installation support at this time. (We are working to make it a customer self install). Here is how the order to operation sequence goes:
No. We work with you and your loved ones to initially set up the address book to only answer calls from known contacts. Once callGenie is up and running, you or your designated loved one will maintain this address book to best suit your family needs.
Not yet but we are working on this.
We are looking for volunteers to help evaluate several ideas we are testing.
Yes, check with us with your questions but generally since we use USPS the answer is yes. For questions about Provincial Tax, HST, and GST please check with your governments website and or offices. We think this link might be helpful: https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html
You may purchase without paying sales tax with:
1. a tax exempt status and ID
2. During a sales tax holiday (Many states have these)
Please contact us to make arrangements beforehand as we have to flip a switch before you make your purchase.
For US Citizens, please visit the FCC Affordable Connectivity Program website: https://www.fcc.gov/acp
The benefit provides a discount of up to $30 per month toward internet service for eligible households and up to $75 per month for households on qualifying Tribal lands. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers if they contribute more than $10 and less than $50 toward the purchase price.
The Military Discount applies 10% off the retail price of merchandise excluding tax, shipping, and insurance credited back to the qualfying purchaser after the system installlation and military status verification has been completed. callGenieUSA accepts verification documentation provided by ID.me (http://ID.me). ID.me does not charge for verification. This benefit is intended for Active duty, Retired, and honorably discharged Veterans.
callGenie is a product supported by a small business here in the USA. Software updates (extremely rare) are managed by our staff and require no customer interaction. A support and warranty option can be purchased increasing the initial one (1) year warranty to three (3) years. Why should you have to worry?
Schedule and appointment
A television with:
-one spare HDMI socket that supports HDMI CEC (currently)
-original TV remote with fresh batteries on hand
-Spare power socket near the television (callGenie wall adapter cord length is 5')
-Internet Connection (secured WiFi or wired Ethernet)
No, there are a number of products worldwide using tablets or custom manufactured devices. Some require monthly fees, some require you buy their products. None currently have auto-answer and use the existing TV. Look for a detailed blog coming soon where I compare the tradeoffs!
We have implemented a daily check in (2-6 AM local time) to our callGenie servers to run callGenie updates. We pause automatic Microsoft Windows Updates. Skype is installed through the Microsoft store so it is updated through the store update process separate of the paused Microsoft Windows update process.
callGenieUSA is a Veteran Owned and Operated Small Business