Keep regular contact with loved ones in Assisted Living or at home alone.
Keep regular contact with loved ones in Assisted Living or at home alone.
We note on the shipping document that our installation guide is located here. When we get your TV make and model we research the manufacturer documentation and provide any specific instructions you will need (if we can find this information). In soime cases we will ask you to search the TV settings for HDMI-CEC to enable it. For DIY (Software Only) customers there is an additional document that can be found here.
You can find our terms and conditions at the bottom of the web page, here is a shortcut link
Skype is a free to use video calling application. The app is available for Android/iOS (Apple) mobile phones, tablets, and Windows/Mac computers. You can also use Skype for web without installing an app on your device.
Skype has not been discontinued by Microsoft. It used to be a peer to peer product but Microsoft has switched over to using supernodes so there is an intermediate video server between two (or more) Skype callers.
Skype calls can be placed to/from Teams users.
The television is the largest screen in many homes. Add on to that the fact that the majority of elderly people have their main chair positioned directly in front of their television, why introduce another smaller screen into their living environment when the television is already there?
callGenie works in conjunction with televisions ranging from 20″ through to 75″, or bigger. If your loved one has vision challenges, you might find a size that works for them.
The best tv for your loved one should be based on:
1. It has a large enough screen for your loved one to see clearly. The screen size may need to get bigger the further away it is mounted or placed.
2. The sound coming from the TV is crisp and strong enough so that your loved one can hear the caller and programming clearly.
3. Consider a ROKU TV, they are very price competitive and are compatible with callGenie. There are many brand names that carry a ROKU software TV (TCL, HiSense, ONN, Philli
No problem! However in the interest of simplicity we suggest upgrading your TV to one with great sound so you wont need one.
Assistive listening devices: Some have signal processing like this one: https://www.amazon.com/SoundFun-Clarifying-Patent-Pending-AudibleWave-Technology/dp/B0B8K194RG, A common form factor are like these : https://www.amazon.com/SEREONIC-Wireless-Speaker-Hard-Hearing/dp/B08HSRYZHM, If TV has bluetooth capability then many Bluetooth speakers can be used. Consider operational issues such as automatic powering off, small buttons, too many buttons, labeling or lack of, etc.
HD C505 HD webcam (or similar performance) specifications are: 720p resolution (1080 x 720 pixels @ 30fps), 60º field of view, fixed focus range, and a built-in noise reducing microphone.
Full HD C920 Full HD (or similar performance) specifcations are: 080p resolution camera (1920 x 1080 pixels @ 30fps), 78º field of view, Autofocus/Light Correction, and dual mics for clear stereo sound.
Full HD Brio 500 (1020p) web camera featuring: Advanced Image Quality, Auto Light Correction (RightLight 4), Auto-Framing (RightSight), Dual Noise Reduction Microphones, Webcam with Privacy Cover, and 90-Degree Field of View
First please note that our (current) video chat provider (Skype) currently supports up to Full HD (1080p) resolution.
That said there are many options, from PTZ (pan tilt and zoom) to face tracking devices at higher resolutions. We can work with you to customize a solution where you want your loved ones face closer and/or larger than the HD and Full HD camera offerings. Consider giving us a call to go over the possibilities.
Most likely, please send us the make and model for an answer! Text us a picture of the label on the back of the TV! That's easy right? If you can find the TV Specifications, check that it meets HDMI ver 1.4b or later. You can also look in the TV settings for CEC and send us a picture of the CEC screens. We are recommending a ROKU TV (Any brand TCL, ONN, Phillips, etc.) if you are considering a new TV. Older TVs and Vizio can be problematic.
If Samsung's AnyNet/AnyNet+ (common name is HDMI-CEC) is to be found on the TV, it may be found through one of the following sequences using the original TV remote control:
Home->Settings->General->External Device Manager->AnyNet+
Home->Settings->All Settings->General->External Device Manager->AnyNet+
Menu->Application->AnyNet+
Menu->System->AnyNet+
If AnyNet+ is not found anywhere in settings on this TV, then it is not compatible with callGenie.
Currently four (4) mounting options
For iphones, please see https://support.apple.com/en-ca/104961
For Android, please see https://www.androidpolice.com/how-to-see-android-wifi-password/
Allows control/signaling from callGenie to the TV. It has many names:
CallGenie Appliance includes some or all of the following:
The callGenie appliance requires installation support at this time. (We are working to make it a customer self install). Here is how the order to operation sequence goes:
No. We work with you and your loved ones to initially set up the address book to only answer calls from known contacts. Once callGenie is up and running, you or your designated loved one will maintain this address book to best suit your family needs.
Not yet but we are working on this.
We are looking for volunteers to help evaluate several ideas we are testing.
Yes, check with us with your questions but generally since we use USPS the answer is yes. For questions about Provincial Tax, HST, and GST please check with your governments website and or offices. We think this link might be helpful: https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html
You may purchase without paying sales tax with:
1. a tax exempt status and ID
2. During a sales tax holiday (Many states have these)
Please contact us to make arrangements beforehand as we have to flip a switch before you make your purchase.
For US Citizens, please visit the FCC Affordable Connectivity Program website: https://www.fcc.gov/acp
The benefit provides a discount of up to $30 per month toward internet service for eligible households and up to $75 per month for households on qualifying Tribal lands. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers if they contribute more than $10 and less than $50 toward the purchase price.
We will double the support period after system installation and military status verification for initial system purchase. callGenieUSA will only accept verification documentation provided by ID.me (http://ID.me). Follow instructions provided by ID.me to register, activate, and print verification documentation. Purchaser must be Active Duty, Retired military, and an honorably discharged veteran.
callGenie is a product supported by a small business here in the USA. Software updates (extremely rare) are managed by our staff and require no customer interaction. A support and warranty option can be purchased increasing the initial one (1) year warranty to three (3) years. Why should you have to worry?
Schedule and appointment
and
A television with:
-one spare HDMI socket that supports HDMI CEC (currently)
-original TV remote with fresh batteries on hand
-Spare power socket near the television (callGenie wall adapter cord length is 5')
-Internet Connection (secured WiFi or wired Ethernet)
No, there are a number of products worldwide using tablets or custom manufactured devices. Some require monthly fees, some require you buy their products. None currently have auto-answer and use the existing TV. Look for a detailed blog coming soon where I compare the tradeoffs!
We have implemented a daily check in (2-6 AM local time) to our callGenie servers to run callGenie updates. We pause automatic Microsoft Windows Updates. Skype is installed through the Microsoft store so it is updated through the store update process separate of the paused Microsoft Windows update process.
callGenieUSA is a Veteran Owned and Operated Small Business
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